Deming, W. E. (1986). Out of the crisis. MIT Center for Advanced Educational
Services.
o Juran, J. M. (1988). Juran on planning for quality. Free Press.
o Feigenbaum, A. V. (1991). Total quality control. McGraw-Hill.
o ISO (2015). ISO 9001:2015 Quality management systems – Requirements.
International Organization for Standardization.
o Parasuraman, A., Zeithaml, V. A., C Berry, L. L. (1985). A conceptual model of
service quality and its implications for future research. Journal of Marketing, 49(4), 41–50.
Deming, W. E. (1986). Out of the crisis. MIT Press.
Garvin, D. A. (1987). Competing on the eight dimensions of quality. Harvard Business Review, 101–109.
Harvey, L., & Green, D. (1993). Defining quality. Assessment & Evaluation in Higher Education, 18(1),9–34.
International Organization for Standardization. (2015). ISO 9000:2015 — Quality management systems
— Fundamentals and vocabulary. ISO.
Juran, J. M. (1988). Juran on planning for quality. Free Press.
Crosby, P. B. (1979). Quality is free: The art of making quality certain. McGraw-Hill.
World Health Organization. (2025). Fact sheet: Quality health services. WHO.
Organisation for Economic Co-operation and Development. (2025). Government at a Glance 2025.
OECD Publishin
Ishikawa, K. (1986). What is Total Quality Control? The
Japanese Way. Prentice-Hall.
Osborn, A. F. (1953). Applied Imagination: Principles and
Procedures of Creative Thinking. Scribner.
Guerry, A. M. (1833). Essai sur la Statistique Morale de la
France. Crochard.
Libro de la calidad. (s.f.). Editorial desconocida